Contact Urban Rider Support

We're here to help you get the most out of your Urban Rider Scooter Navigation app! Below are some common questions and our support contact.

Frequently Asked Questions (FAQ)

Q: My app isn't showing routes. What should I do?
A: Please ensure your device's location services are enabled for Urban Rider. Also, check your internet connection (unless you're using downloaded offline maps). Try restarting the app or your device.

Q: How do I report an incorrect route or a road not suitable for scooters?
A: We appreciate your help in improving our maps! Inside the app, you'll find a "Report Issue" or "Suggest Edit" option within the navigation view or settings. This sends us precise location data for review.

Q: Is real-time traffic data included?
A: Yes, Urban Rider includes real-time traffic information to help you avoid congestion and find the fastest routes.

Q: Can I download maps for offline use?
A: Offline map functionality is not currently available, but we are exploring this feature for future updates.

Q: My voice navigation isn't working.
A: Check your device's volume settings and ensure Urban Rider has permission to play audio. Also, verify that your device is not in silent or "Do Not Disturb" mode.

Q: How do I suggest a new feature?
A: We love hearing your ideas! Please send us an email at the support address below with your suggestions.

Q: I have a billing or purchase question.
A: For billing or purchase-related inquiries regarding your App Store purchase, please contact Apple Support directly, as they handle all transactions.

Still Need Help?

If your question isn't answered above, or you're experiencing a technical issue, please don't hesitate to reach out to our support team.

Email us at: support@urbanrider.app

When contacting us, please include:

• A brief description of your issue or question.

• Your device model (e.g., iPhone 16 Pro).

• The app version (found in the app's settings/about section).

• Any relevant screenshots or steps to reproduce the issue.

We aim to respond to all inquiries within 24-48 business hours.