Last Updated: July 06, 2025

UrbanRider ("we," "us," or "our"), developed by the UrbanRider Team, operates the UrbanRider mobile application (the "App") and provides a navigation service tailored for moped riders (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App. By using the Service, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Location Data: Real-time GPS data to provide navigation, route planning, and traffic updates. This is collected only when the App is in use, unless you enable "Always" location permissions.

• Device Information: Device type, operating system, and app version to optimize performance and ensure compatibility.

• Usage Data: Features used (e.g., voice navigation, saved destinations), route history, and interaction patterns to improve the Service.

• Optional Data: Name, email, or other details if you contact support or save preferences, provided voluntarily.
  
  

We do not collect personal identifiers (e.g., name, address) unless you provide them, and we do not require account creation.

2. How We Use Your Information

We use your information to:

• Deliver navigation services, including route optimization and real-time guidance.

• Enhance app functionality, fix bugs, and update maps based on usage patterns.

• Provide support and respond to your inquiries.

• Ensure safety by avoiding unsuitable roads (e.g., highways) and offering smoother routes where possible.

We retain data only as long as necessary for these purposes and may delete it when it’s no longer needed, subject to legal requirements.

3. How We Share Your Information

We do not sell your personal information. We may share data with:

• Service Providers: Third parties who assist with map data, analytics, or app maintenance, under strict confidentiality agreements.

• Legal Obligations: Authorities if required by law or to protect our rights and safety.

No data is shared for advertising purposes unless you opt in, and you can manage this in the app’s settings.

4. Data Security

We use encryption to protect your data during transmission and storage. However, no method is 100% secure, and we cannot guarantee absolute protection. You use the Service at your own risk.

5. Your Privacy Choices

• Location Access: You can limit location sharing to "While Using the App" or disable it in your device settings.

• Data Deletion: You can request deletion of your usage data by contacting us at support@urbanrider.app. Route history is stored locally and can be cleared in the app settings.

• Notifications: Opt out of non-essential messages via the app or by following the unsubscribe link in emails.

6. Third-Party Links

The App may contain links to third-party sites (e.g., privacy policy pages). We are not responsible for their privacy practices.

7. Children’s Privacy

UrbanRider is not intended for users under 13. We do not knowingly collect data from children. If we learn of such collection, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with the updated date. Continued use of the App after changes constitutes acceptance.

9. Contact Us

For questions or concerns, email us at support@urbanrider.app or visit https://urbanrider.app/privacy-policy.