Support

Yes. Urban Rider is free to download and use, with no account required. When you start, you get a 7-day free trial of the full app. After the trial, a free tier keeps you riding: on Android, up to 4 routes per day, each up to 5 km. Premium is an optional subscription that unlocks unlimited routing and the advanced features. Ride the essentials for free, and upgrade only if you want more.

In the Settings menu under Map Display Settings, you can toggle traffic, points of interest, and free scrolling. You can also switch between dark and light modes to suit your preference or visibility needs. Changes apply to the navigation map in real time.

The blue dot may show your last known location if GPS signal is lost (e.g. in tunnels or indoors). Urban Rider retains the last position and displays it grayed-out until GPS reconnects. For the best experience, set location permissions to Always in your device settings.

The app requires an internet connection for real-time traffic updates and route calculations.

Yes. Urban Rider is a native app on both platforms. Get it on the App Store for iPhone, or on Google Play for Android. The iOS app has been live since 2025 and the Android app is now live too.

Use the in-app feedback section or email us at support@urbanrider.app. We value user input and use it to improve the app.

Urban Rider excludes highways from the scooter, moped and motorcycle profiles to prioritize safety and suitability for lower-speed vehicles (max 50 km/h for mopeds). By default, the app selects the smoothest routes, favoring well-paved roads based on available data. In some areas with limited road options, smoother alternatives may not be available, and the app will adapt to the best possible route.

You control this through your vehicle profile. Motor-vehicle-only roads (in Germany, Kraftfahrstraßen) usually carry a minimum speed a moped cannot legally meet, so you want the router to leave them out:

1. Open your vehicle profile settings in the app.
2. Turn on the option to avoid Trunk and A-road types.
3. Use the slider to lower your allowed maximum speed to 45 km/h.

Together, these keep you off fast, restricted main roads and on routes your vehicle is actually allowed to use.

Yes. By default the app plans from where you are, but you can set any starting point, for example to preview a ride from home while you are somewhere else:

1. Tap the destination field (“Where to?”) to open the search panel.
2. In that same panel, tap the blue swap arrows next to the field. The “To” field changes into a “From” field.
3. Type the starting location you want, then enter your destination. The app shows the route and estimated time from that point.

You don’t need to be at that location, and you don’t need to turn off location services.

This is a known behavior of the Google Play Store. It automatically links in-app purchases to the specific Google account that was active when the app was first downloaded, and this cannot be changed on the payment screen. To fix it:

1. Temporarily uninstall Urban Rider from your device.
2. Open the Google Play Store app.
3. Tap your profile picture in the top right corner and switch to the correct Google account.
4. Search for Urban Rider and reinstall the app.

The correct email address will now appear when you try to upgrade.

Google Play enforces a policy that blocks supervised child accounts (managed via Family Link) from signing up for standard, recurring subscriptions. Family administrators cannot manually override or approve these in the settings. To work around this Google restriction:

1. On your child’s phone, go to the Android device settings and temporarily add your adult Google account.
2. Open the Google Play Store app and switch to your adult account.
3. Open Urban Rider and complete the Premium purchase.
4. Once the purchase is successful, switch the Play Store back to the child’s account (or remove the adult account from device settings).

That error comes from the Google Play Store, usually when it cannot verify your Google account or payment method. All Android subscriptions are processed securely through Google, so Urban Rider cannot bypass it directly. These three steps clear it up most of the time:

1. Clear the Google Play Store cache. On your phone open Settings, Apps, Google Play Store, tap Storage, then Clear cache. Reopen Urban Rider and try subscribing again. This step alone fixes it most of the time.
2. Check your Google Pay payment method. Go to pay.google.com and make sure your card is not expired and that Google has not flagged your account to verify your identity.
3. Check for multiple Google accounts. If more than one Google account is signed in, the Play Store can get confused about which one is paying. Open the Play Store, tap your profile icon in the top right, and make sure the active account is the one tied to your payment method.

If you have tried all three and still see the error, email support@urbanrider.app and we will help you investigate further.

In-app purchases go through the Apple Account signed in under Media & Purchases, which can be different from your iCloud account. To switch it:

1. Open Settings and tap your name at the top.
2. Tap Media & Purchases, then Sign Out (or View Account).
3. Sign in with the Apple Account you want to use for the purchase.

Reopen Urban Rider and the upgrade will bill the correct account. Unlike Android, you do not need to reinstall the app.

Yes, and Apple handles this differently from Android. Family Sharing uses Ask to Buy: when your child taps to subscribe, the request is sent to the family organizer to approve on their device. If you would rather not use Ask to Buy, you can sign into the child’s iPhone with the organizer’s Apple Account under Settings, Media & Purchases, complete the purchase, then switch back.

To restore Premium after reinstalling or moving to a new iPhone, open Urban Rider and use Restore Purchases while signed into the Apple Account you bought it with. To change or cancel, open Settings, tap your name, tap Subscriptions, select Urban Rider, and choose a new plan or Cancel Subscription. Premium stays active until the end of the current billing period.

Step 1: Access Focus settings. Open Settings on your iPhone, scroll down and tap Focus.

Step 2: Set up or edit Driving Focus. If Driving is already listed, tap it to edit. If not, tap the + icon in the top-right and select Driving.

Step 3: Configure auto-activation. Scroll to Turn On Automatically. Choose Automatically (motion-based), When Connected to Car Bluetooth, or Manually from Control Center. You can also add time- or location-based triggers.

Step 4: Customize what gets through. Under People and Apps, add Urban Rider to Allowed Apps so voice guidance and alerts come through. Set Silence Notifications From for everything else.

Step 5: Test and toggle. Start riding (or connect to car Bluetooth) and Driving Focus should activate. To toggle manually, swipe to Control Center, tap the Focus button, and select Driving.